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Need a mailbox like info@, support@, or accounts@ that multiple people can access? That's a shared mailbox. It doesn't need its own licence, multiple people can read and reply from it, and it keeps everything in one place. Here's how to set one up in about 2 minutes. Creating the shared mailbox Go to admin.microsoft.com → Teams & groups → Shared mailboxes → Add a shared mailbox. Give it a name (like 'Support') and an email address (support@yourcompany.com). Click Create. Then

Still running a file server in the office or a datacentre? You're not alone. A lot of businesses we work with are in the same boat — years of files on a local server, and the idea of moving it all to the cloud feels overwhelming. It doesn't have to be. Here's how to plan and execute a migration to SharePoint Online without losing anything. Clean up before you migrate Don't migrate the mess. This is the single most important step and the one everyone wants to skip. Go through

External email forwarding is one of the most common ways data leaves a business without anyone noticing. An attacker compromises an account, sets up a forwarding rule to an external address, and quietly receives a copy of every email. Or a departing employee forwards everything to their personal Gmail. Blocking it takes about 5 minutes and should be on every M365 tenant. Why this matters By default, Microsoft 365 allows users to set up automatic forwarding to any external ema

Intune is Microsoft's tool for managing devices — laptops, phones, and tablets — that access your business data. If you're on Microsoft 365 Business Premium, you've already got it. Most businesses just haven't turned it on. This guide covers the basics: getting devices enrolled, setting up security policies, and pushing apps. Enough to get you from zero to 'our devices are actually managed'. What Intune does It lets you enforce security settings on every device that connects

This is one of the most common questions we get. Both store files. Both sync to your desktop. Both live inside Microsoft 365. So what's the difference and when should you use which? Short version: OneDrive is your personal work drive. SharePoint is for shared team content. Here's the detail. OneDrive is your personal space Think of OneDrive as your work laptop's Documents folder, but in the cloud. It's for files that are yours — drafts, personal notes, files you're working on

Conditional Access is probably the most impactful security feature in Microsoft 365. It lets you set rules about who can sign in, from where, on what device, and under what conditions. Without it, anyone with a stolen username and password can sign in from anywhere in the world. With it, you decide. What you need Conditional Access requires Entra ID P1, which is included in Microsoft 365 Business Premium, E3, and E5. If you're on Business Basic or Business Standard, you'll ne

A team site is where a group of people share documents, news, and resources in SharePoint. Every Teams channel already has one behind the scenes — but sometimes you need a standalone site for a department, project, or client. Here's how to set one up properly so it doesn't turn into another dumping ground. Creating the site Go to sharepoint.com (sign in with your work account) and click Create site. Choose Team site. Give it a name — keep it short and clear. 'Finance Team' no

If there's one thing you do for security this week, make it this. MFA blocks over 99% of account compromise attacks. It takes about 15 minutes to set up and it's included in every Microsoft 365 plan. Here's how to enable it properly — not just the basic toggle, but the way that actually works for a real business. The two ways to enable MFA Microsoft gives you two options. The right one depends on your licence. Security Defaults is the free option available on every plan. It f

Every Microsoft 365 tenant has a security score. It's a number out of 100 that tells you how well your environment is configured. Most businesses we look at sit around 30 to 40 — not because they don't care, but because nobody told them this thing existed. Here's how to find yours and what to do with it. Where to find it Go to security.microsoft.com and sign in with your admin account. In the left menu, click Secure Score. You'll see your current score, a breakdown by categor

I work with SharePoint every day and I still think Microsoft does a terrible job of explaining what it is. So here's my attempt. SharePoint in one sentence SharePoint is where your business documents, pages, and data live inside Microsoft 365. It's the backend for Teams file storage, your company intranet, and your document management system — whether you've set it up that way or not. You're probably already using it If you use Microsoft Teams and share files in channels, you

Every business we work with uses Teams. Chat, video calls, maybe file sharing. Job done, right? Not quite. Teams is the front door, but there's a whole building behind it that most people never walk through. SharePoint — your actual file system When you share a file in a Teams channel, it doesn't live in Teams. It lives in SharePoint. Every Teams channel has a SharePoint site behind it. That matters because SharePoint has proper document management — versioning, permissions,

There are hundreds of managed IT providers in Australia. Some are brilliant. Some will lock you into a contract and disappear until renewal. Here's how to tell the difference. I run an MSP, so take this with whatever grain of salt you like. But I've also seen what happens when businesses pick the wrong provider, and it's almost always the same mistakes. Ask what stack they specialise in "We do everything" is a red flag. Every good MSP has a core platform they know inside out.